Frequentl Asked Questions

Answers to the most common questions about manufacturing, customization, shipping, certifications, installation, and support.

Are you manufacturer or trading company?

We are the real manufacturer with our own factory and a professional team of over 100 specialists covering design, production, installation, and after-sales service.

Can you customize a unique playground for me?

Absolutely. From custom color palettes to exclusive IP theming and logo integration, our design team transforms standard equipment into your unique brand experience.

How long does it usually take for me to receive the goods?

Production time is around 20 days after receiving the deposit. Shipping time depends on the destination country and logistics schedule.

Ocean freight is expensive. How do you help me save money?

We maximize every inch of your container through optimized loading, helping customers save up to 15% on ocean freight costs.

Which machines actually make the most money?

We provide a tailored High-ROI Game Mix Blueprint based on your target demographic and local market trends.

Do you have CE or ASTM certifications?

All our materials rigorously meet CE and ASTM standards for commercial indoor play environments.

Is my money safe, and what are the payment terms?

We provide official commercial invoices and secure corporate banking channels. Payment terms are 30% deposit and 70% before shipment.

Do you provide installation for my playground order?

Yes. We offer installation services and advise whether professional installation or self-installation is most cost-effective.

I’m new to this. Where do I start?

Simply send us your area layout and our experts will guide you step-by-step through the entire process.

Are the game interfaces in English, and can the coin mechs accept my local currency?

Yes. Fully localized software is available in English and Spanish, and our coin acceptors are calibrated for local currencies before shipment.